Made-to-Order & Fulfillment Partners

Many products on thomasraymondgoetz.com are produced on demand by partners (including Printful and Gelato).

That means:

• Items ship from the partner’s closest facility.
  
• Return addresses vary. Don’t send anything back without an RMA—we’ll give you the correct address by email.
  

Contact: support@thomasraymondgoetz.com

Returns Overview

• Window: 30 days from delivery to request a return.
  
• Condition: Unused, unworn, with tags and original packaging.
  
• Approval required: Email us first for an RMA. Items sent without approval may be refused.
  

Made-to-order items (most apparel/prints):

• Not returnable for buyer’s remorse, fit, or color variance (please use size charts).
  
• We’ll fix defects, misprints, damage, or wrong item—see below.
  

Defects, Damage, or Wrong Item

• Email support@thomasraymondgoetz.com within 7 days of delivery (14 days for EU) with:
  
  
  Order number
  
  
  Photos of the item, packaging, and shipping label
  
  
  
• If approved, we’ll reprint/replace (preferred for POD) or refund the affected item.
  

Lost in Transit

• If tracking shows no movement beyond the carrier’s normal window, contact us.
  
• We’ll investigate with the fulfiller; if confirmed lost, we’ll reship or refund.
  

Exchanges (Size/Color)

• For made-to-order products, exchanges aren’t automatic.
  
• If you need a different size, we can often offer a discounted re-order. Ask us.
  

Non-Returnable Items

• Custom/commissioned work and personalized items
  
• Original artworks (one-of-one), unless damaged on arrival
  
• Final-sale items and gift cards
  
• Perishables, personal care, hazardous/flammable goods
  

EU Right of Withdrawal (14 Days)

• EU customers may cancel within 14 days of delivery.
  
• Exception: This right does not apply to goods made to your specification or clearly personalized (most made-to-order apparel/prints).
  
• For eligible items, they must be unused, with tags/packaging, and you’ll need proof of purchase.
  

Refunds

• We’ll notify you once your return is received/inspected.
  
• If approved, refunds go to your original payment method within ~10 business days (your bank may take longer to post).
  
• Shipping fees, duties, and VAT are non-refundable unless we made a mistake.
  

Where to Send Returns

• Do not return to the sender address on the package.
  
• We’ll provide the correct return address (Printful/Gelato facility or our studio) with your RMA.

OVERVIEW

This website is operated by Getz LLC (“we,” “us,” “our”). By visiting our site and/or purchasing from us, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the site.

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell products and services.

1. ONLINE STORE TERMS

You confirm you’re at least the age of majority in your jurisdiction (or have consent for a minor). You won’t use our site for illegal or unauthorized purposes, or violate laws in your jurisdiction.

2. GENERAL CONDITIONS

We may refuse service to anyone. Content (excluding payment data) may be transferred unencrypted over networks; payment data is always encrypted in transit. You agree not to copy, sell, or exploit the Service without our written permission.

3. ACCURACY & TIMELINESS

Site information may not be current or complete. Use at your own risk. We may modify content at any time with no obligation to update.

4. SERVICE & PRICING CHANGES

Prices and offerings may change without notice. We aren’t liable for any modification, suspension, or discontinuance.

5. PRODUCTS & FULFILLMENT

Some items are made-to-order and fulfilled by partners (including Printful and Gelato). Colors on screens can vary. Quantities may be limited, and we may limit sales by person/household/order. Descriptions and pricing may change without notice. We do not warrant that products will meet your expectations.

Return addresses vary by fulfiller—do not send returns without an RMA.

6. BILLING & ACCOUNT INFO

We may refuse or cancel orders (including those using the same account, card, or address). Provide current, complete, and accurate purchase/account info. See our Refund & Returns Policy for details.

7. OPTIONAL TOOLS

We may provide access to third-party tools “as is.” You use them at your own risk and should review the third party’s terms.

8. THIRD-PARTY LINKS

Third-party links may lead to sites we don’t control. We’re not responsible for their content, products, or services.

9. USER CONTENT

If you send comments, ideas, or submissions, you grant us a non-exclusive, worldwide, royalty-free license to use and adapt them. You’re responsible for ensuring your submissions don’t infringe others’ rights or contain harmful code.

10. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy ([link]).

11. ERRORS & OMISSIONS

We may correct errors or update information (including pricing, availability, shipping charges, and transit times) at any time without notice, including after you submit an order.

12. PROHIBITED USES

Do not use the site for unlawful purposes; to violate laws; to infringe IP rights; to harass, defame, or discriminate; to submit false information; to upload malware; to collect others’ personal info; to spam; to scrape; or to bypass security. We may terminate use for violations.

13. INTELLECTUAL PROPERTY; ARTWORK

All artworks, designs, images, text, logos, and site content are owned by Getz LLC or our licensors and are protected by IP laws. Purchasing a product does not grant any commercial license. No resale or reproduction without written permission.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law. We aren’t liable for indirect, incidental, special, consequential, or punitive damages. Where limits aren’t allowed, our liability is limited to the maximum extent permitted by law (or the amount you paid for the product at issue).

15. INDEMNIFICATION

You agree to indemnify and hold harmless Getz LLC and our affiliates, officers, directors, agents, partners, contractors, and employees from claims arising from your breach of these Terms or violation of law or third-party rights.

16. SEVERABILITY

If any provision is unlawful or unenforceable, the remainder remains in effect.

17. TERMINATION

Obligations and liabilities incurred before termination survive termination. We may terminate or suspend access at any time if you breach these Terms.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Iowa, USA, without regard to conflict-of-law rules. Venue is the state or federal courts located in Polk County, Iowa.

19. CHANGES TO TERMS

We may update these Terms at any time by posting a new version on the site. Continued use constitutes acceptance.

20. CONTACT

Questions about these Terms: support@thomasraymondgoetz.com or [Company Address for Notices].

Shipping Policy

Last updated: [Month Day, Year]

Fulfillment partners: Printful and Gelato

How your order ships

• Made to order: Most items are produced after you purchase. This helps reduce waste and lets us offer more sizes/colors.
  
• Multiple packages: If your order contains items from different facilities (or different partners), it may ship separately with separate tracking.
  

Processing & production times

• Standard items (apparel, posters, prints): 2–5 business days to make.
  
• Specialty items (framed prints, canvases, mugs, etc.): 3–7 business days.
  

Times are estimates—not guarantees. During peak seasons or holidays, production may take longer.

Estimated shipping times (after production)

• USA: 3–7 business days
  
• Canada: 4–9 business days
  
• Europe/UK: 3–8 business days
  
• Australia/NZ: 5–12 business days
  
• Rest of world: 7–20 business days
  
  Carriers and routes are selected automatically by our partners for the best speed and reliability.
  

Tracking

• You’ll receive a tracking link by email when each package ships. Tracking may take 24–48 hours to update.
  

Shipping costs

• Calculated at checkout based on destination, item type, and carrier rates from our fulfillers.
  
• Some promotions may offer free shipping over a threshold—watch the banner/cart for details.
  

Customs, duties & taxes

• International orders may incur import duties/VAT/handling fees once the package reaches your country. These are set by your local customs authority and are your responsibility if charged.
  
• We don’t control customs timelines; inspections can delay delivery.
  

Address issues & delivery problems

• Wrong/insufficient address: If a package returns due to an incorrect address, we can reship to a corrected address; additional shipping may apply.
  
• Unclaimed/undeliverable: If the carrier marks it undeliverable, we’ll contact you with next steps.
  
• Marked “delivered” but not received:
  
  
  Check with household members/neighbors and look around the delivery area.
  
  
  Wait 48 hours—carriers sometimes pre-scan.
  
  
  If still missing, email support@thomasraymondgoetz.com with your order number.
  
  
  
• Lost/damaged in transit: Email us within 7 days of the marked delivery date (14 days EU) with photos and your order number. We’ll investigate with the fulfiller and replace or refund as appropriate.
  

Split shipments & packaging

• Items may ship from different facilities/countries (Printful/Gelato route to the nearest site with stock/capacity).
  
• Packaging varies by product and facility to protect the item during transit.
  

PO Boxes, APO/FPO, and remote regions

• Some carriers used by Printful/Gelato don’t deliver to PO Boxes/APO/FPO or certain remote regions. If there’s an issue, we’ll reach out for an alternate address.
  

Order edits & cancellations

• Because items are made to order, we can usually edit/cancel only within a short window after purchase. If you need a change, email support@thomasraymondgoetz.com ASAP—if production has started, changes aren’t guaranteed.
  

Pre-orders & backorders

• If we list a pre-order/backorder, the estimated ship date will appear on the product page and/or in your confirmation email. The rest of your order may ship separately.
  

Holiday & peak-season notes

• Black Friday/Cyber Monday and December are peak periods. Production and carrier transit may both take longer. Please order early.
  

Return shipping (where applicable)

• Return addresses depend on the facility that produced your item. Do not send returns to the sender address on the label.
  
• Start any return/exchange via support@thomasraymondgoetz.com so we can issue the correct RMA and return instructions.